Thank you for shopping at Kitchao!

If you are not entirely satisfied with your purchase, we’re here to help!

Returns

• Our return policy lasts 14 days. If 14 days have gone by since you received the item, we cannot offer you a refund or exchange, unfortunately.
• To be eligible for a return, your item(s) must be unused in the same condition that you received it and be in the original packing.
• You’ll also need the receipt or proof of purchase.
• Your item must be sent back to us in original packaging to the address we provide. Please do not send your purchase back to our manufacturers.
To start a return and For all Order Return inquiries, you can contact us at support@kitchao.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Order Changes and Cancellation

Upon purchase, we’ll give you 24 hours to cancel or make any changes (sale items are not subject to the option of cancelling).
Any time beyond that, your order will already be processed and being prepared for shipping, therefore after 24 hrs order changes or cancellations cannot be made.

Damaged/Missing Items

If for some reason your order arrived damaged or contained missing items, we will be happy to provide you with a replacement ASAP.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please contact our support team to make the Damaged/Missing Item Claim. When you email us be sure to put Damaged/Missing Item Claim in the subject email so we can tend to this ASAP!

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Sale Items

Only regular priced items may be refunded, unfortunately, sale items or gift cards cannot be refunded or canceled.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Sample Scenarios

"My tracking information says delivered but I haven't received it yet."

If we’ve confirmed with the post office and shipping carrier that the item has been delivered with a specific date, time and location.
We are not responsible for missing items upon delivery.
If our shipping carrier or post office cannot confirm the item was delivered. You need to contact us and report it, we will then make the arrangements to send you another one or refund ASAP.
If the package was delivered to the exact same address the buyer provided us with and it was the wrong address entered by mistake, we won’t be able to be held responsible for that mistake. However we always like to take care of our customers, so if this mistake was to happen on your behalf we will work with you to ensure you still get your item at a discounted rate! However this is at our customer support teams discretion, so please double check the shipping address whenever you are inserting your information at checkout. If you feel you have made an address error CONTACT US IMMEDIATELY so we can get it taken care of prior to processing the order.
Don't hesitate to contact us anytime, we provide some of the best customer service an online store can provide! We also pride ourselves in our professionalism and fast response times with our 24/7/365 email support!

Refunds

Once we receive your item(s) in the condition and manner stated above, we will process your refund immediately and notify you at that time.
We will only initiate a refund to the same payment method used to make your purchase. Once the credit is processed, it will generally reflect in your payment account within 5-10 days, depending on your card issuer’s policies. Please remember it can take some time for your bank or credit card company to process and post the refund.

Shipping

You will be responsible for paying for your own shipping cost for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you bought the item on a free shipping promotion you are still subject to cover the necessary shipping on the item. Sale Items Only regular priced items may be refunded, unfortunately, sale items cannot be refunded or canceled.

If you have any questions please don't hesitate to contact us at support@kitchao.com